Community & Customer Support Manager for Everplay Games will contribute a strong understanding of fan communities and a strategic use of social media. This person will create new content, monitor social media progress and grow all social platforms.

Responsibilities

• Create, produce and edit content for the web and social media channels,
• Manage Google and Apple store comments / issues,
• Respond in-game requests and manage customer support agents or tools,
• Use industry best practices to maximize engagement, growth, and click-through across all platforms
• Interact with the community daily through Twitter, Facebook, Instagram, YouTube,
• Engage with online community and respond to comments and requests when needed to drive the highest level of interaction and brand perception,
• Lead on community management by sourcing user-generated content, managing social media inbox and focus on improving the social media experience, new user acquisition and growth,
• Be on the pulse of social conversation and find opportunities to make social media channels stand out,
• Constantly identify and communicate trending content opportunities and share with cross-functional teams and partners as appropriate,

Qualifications

• 4+ years of professional work experience with a focus on Social Media and Community Management,
• Bachelor’s degree,
• Knowledge of the competitive mobile gaming landscape,
• Experience identifying and creating campaigns for target audiences,
• Ability to meet deadlines in a fast-paced environment and flexible when it comes to re-prioritizing tasks due to business demands,
• Ability to work well both cross-functionally and collaboratively as a team player and as a self-starter. Strong facilitator to help others complete the task at hand and work together,
• Have created and executed a community-focused social media campaign,
• Experience using analytics to measure and track community sentiment, reach, and engagement over time.